FAQ: Museum Gift Shop

Where do proceeds of store sales go?
All Gift Shop and online sales are used to support the mission and vision of the Fire Museum of Memphis.

What is your return/exchange policy?
If you are not completely satisfied with your purchase, you may return the merchandise for exchange. Your exchange must be accompanied with the receipt within 14 days of the purchase date.  

All returns require the original packing materials and are subject to the approval of the Fire Museum of Memphis.  Please note that DVDs and toy sets, that have been opened, will not be considered for return.

How do I return an item purchased from the Online Store?
We will pay return shipping costs if the product is defective or if the return is a result of our error.  If the item is returned for any other reason, you are responsible for return shipping costs.  Returns must be shipped prepaid.  Unauthorized returns will not be accepted.  We will credit your charge account within 7 business days of receiving the returned item.  Before returning any item, please contact the Gift Shop at (901) 636-5650 or by email at orders@firemuseum.com

Ship authorized returns to the following address:
Fire Museum of Memphis
Attn: Gift Shop
118 Adams Avenue
Memphis, TN  38103

For questions regarding our return policy, please contact us at orders@firemuseum.com

Back to Top

Site Credits